Overview:

Our client is a global medical aesthetics organization seeking a Medical Content & Clinical Trainer to join their London office. The Medical Content & Clinical Trainer will oversee medical content management including the creation, review, and validation of clinical documentation and protocols. This role will involve close collaboration with cross-functional teams such as Clinical, Marketing, Sales, R&D, and Vigilance to support clinical expertise and customer inquiries.

Responsibilities:

• Create and review medical documentation (Protocols, IFU, etc.)
• Validate and implement clinical protocols and product procedures.
• Support post-marketing surveillance efforts.
• Collaborate with the Scientific and Clinical Department on various activities.
• Draft and review documentation for clinical training.
• Conduct internal and external training sessions.
• Provide customer training on treatment protocols and equipment.
• Address customer inquiries (doctors, distributors, large accounts, etc.)
• Report clinical/technical incidents to the appropriate departments (e.g., clinical incidents or services).
• Support customers in promoting client’s products within their practice.
• Assist in the development and execution of the global clinical training plan.
• Contribute to the creation and execution of healthcare professional programs for different product ranges.
• Help develop new clinical applications and therapeutic options.
• Support and maintain a network of KOLs (Key Opinion Leaders).
• Support clinical sales, patient routes, and scientific guidelines.
• Coordinate communication for training programs across regions.
• Provide innovative solutions for healthcare professional certifications.
• Plan and manage online training programs.
• Assist with the commercial team’s certification needs.
• Support educational activities related to conferences and scientific events.
• Contribute to advisory boards and focus groups for strategic marketing insights.
• Support Client College with opportunities to educate.
• Track and document training activities.
• Report training outcomes to the Global Head of Training.
• Collaborate with the R&D department on various projects.
• Joint work for the creation of medical/scientific material with the MA department.
• Assist in the management and creation of SOPs.
• Act as a clinical trainer where appropriate and legally approved on the product line.

Qualifications:

• Bachelor’s degree in science
• 5 or more years of experience in the medical education field
• Knowledge of the aesthetic industry/cosmetic industry
• Good organization and coordination skills, management of priorities
• Customer oriented, sense of service, good interpersonal skills
• English native speaker
• Ability to travel freely

Preferred Qualifications:

• Preferably PhD, MD, Nurse or other clinical certification
• Coaching qualification preferred
• Experience in Program management / training in an international environment
• Second and / or third language
• Energy Based Devices and Pharmaceutical Expertise