Overview:
Our client is a leading capital aesthetics device company making significant advancements in the field of medical aesthetics and surgical technologies with their FDA-cleared facial rejuvenation device. They are developing next-generation minimally invasive surgical solutions.
They are seeking a highly motivated Field Service Engineer to help accelerate the growth of the business. In this position, you will be responsible to perform customer support activities for equipment, systems and sub-systems at customers’ site or at head office. This role will install/service/repair/upgrade and perform preventative maintenance with a high level of skill, detail and account management.
Responsibilities:
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies during field visits, dispatches or at head office
- Identify any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems
- Maintain complete and accurate service records
- Interact with customers and monitor accounts
- Provide professional, courteous, enthusiastic, prompt, and skilled technical service to customers
- Provide on-site technical support to customers as required
- Complete physical inventory when asked
- Maintain company tools, fixtures and test equipment in satisfactory condition
- Adhere to company guidelines regarding safety procedures
- Continually develop positive relations within sales and service team
- Continually develop company and product knowledge
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, car stock, and prompt return on all RMA’s
- Maintain a minimum of service recalls
- Completion of other various tasks as assigned by management
- Collaborate with colleagues to establish, maintain, and update technical support processes providing responses/answers to common questions and problems
Qualifications:
- Bachelor’s or Associate’s degree in Electronics, Laser Technology or equivalent
- Ability to work flexible shifts and to adapt to changing work schedules
- 75% travel required, including travels involving overnight lodging
- Ability to travel internationally a big plus
- Medical devices experience a strong plus
- Familiarity with computers, DOS, Word and Excel, Salesforce
- Ability to work independently
- Knowledge of optics, electronics, cooling systems, power supplies and laser systems
- Strong customer service skills, positive attitude, and ability to communicate with others clearly and tactfully
- Prioritization and multi-tasking skills required
- Excellent communication, customer interaction and phone interaction skills required