Overview:
Join a fast-growing global healthcare organization dedicated to revolutionizing customer experience. This high-impact role focuses on leading customer service excellence, streamlining operations, and leveraging cutting-edge technology to deliver outstanding service across all touchpoints.

Key Responsibilities:
– Lead and manage a large, dynamic team of remote customer service professionals, overseeing all aspects from order processing to issue resolution.
– Create and implement a comprehensive customer experience strategy that ensures seamless interactions and drives customer satisfaction across channels.
– Collaborate closely with cross-functional teams, ensuring integration with business processes, and supporting continuous improvements.
– Utilize customer insights to drive innovation and enhance service delivery.
– Oversee key technology enhancements, ensuring optimal system performance and the modernization of customer service operations.

What You Bring:
– Experience managing teams in complex environments.
– Deep expertise in customer experience, from escalation to resolution, with a focus on continuous improvement.
– Proficiency with SAP and a keen interest in driving innovation through technology.
– A visionary leader eager to redefine customer experience through modernization and operational excellence.

Requirements:
– 10+ years of experience leading customer service teams, ideally within the healthcare or pharmaceutical industry.
– Strong communication skills and a passion for driving customer-focused innovation.

Location:

NJ