Overview:
The Patient Education Manager will focus on patient and HCP education, ensuring that all stakeholders understand disease awareness, REMS requirements, and lab monitoring expectations. They will provide critical pre-Rx and onboarding and adherence education, helping patients and caregivers feel confident throughout their treatment journey and support the account management team in additional HCP education when needed.
Responsibilities:
- Deliver pre-prescription (pre-Rx) patient awareness and brand education to office staff on REMs enrolment for HCP and Patients
- Educate patients and care partners on REMS enrolment, patient onboarding, and lab monitoring requirements.
- Partner with account managers in account planning and education of HCPs and office staff on product education, patient onboarding, and lab monitoring
- Act as an escalation point for Case Managers, providing additional education and support for patients.
- Work collaboratively cross-functionally to ensure alignment with field, hub, and patient access & reimbursement teams (FRMs)
- Ensure office are audit-ready and comply with the requirements of the REMS Program, including following up/retraining on any identified findings.
- Meet documented KPIs and report progress through the year
Qualifications:
- BA/BS degree in life sciences or related field
- 3-5 years of experience in the pharmaceutical/biotech industry
- 3-5 years prior experience in field educator role
- Excellent verbal and written communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers.
- Experience and demonstrated success working in a complex matrix to accomplish
- Valid Driver’s License
- Must reside in assigned geography
Preferred Qualifications:
- Degree in Nursing, Clinical or Medical
- Previous MS/Neurology experience