Overview:

The Director of Commercial Operations, Vaccines will be a key member of the Vaccines leadership team. The position will be responsible to enhance the value brought to customers by modernizing approaches to pricing & contracting, supply and e-commerce.

The individual will work in close collaboration locally with cross functional strategic partners in medical, sales, regulatory affairs and communications, and with the Global teams. Direct reports to this role will include pricing and contracting, demand and supply management and e-commerce.

Responsibilities:

• The development, negotiation, and execution of pricing and contracting strategies that best value our current vaccines and pipeline, strategically position our vaccines in a highly competitive environment and provide the best commercial value to our customers and stakeholders, in close partnership with the franchise heads.
• Timely and optimal supply and distribution strategies for our vaccines, to meet highest customer satisfaction, while coordinating plans with Marketing, Sales, Supply Chain and other areas such as Regulatory Affairs and Quality, customer service.
• E-commerce strategy and platform that optimizes our portfolio and increases the value-add provided to our customers.
• Anticipate, lead, and strategically adapt the development and implementation of pricing, contracting and tender strategies for the vaccines portfolio, achieving and exceeding targeted business goals while providing the best value to our customers.
• Negotiate contracts with PSPC and Provinces, prepare and manage tenders.
• Anticipate potential evolutions and impact the vaccines procurement process to ensure all Canadians have access to company’s current and future vaccines and immunization agents.
• Develop and implement optimal plans that serve seamless demand flows and optimal supply anticipation and management, to ensure highest customer satisfaction while optimizing stocks.
• Work in close partnership with supply chain, locally, regionally, and globally, to secure uninterrupted flow of product to the Canadian market, or to minimize the impact of any supply constraints.
• Partner with customer service to ensure clear communications and high customer satisfaction.
• Provide strategic leadership and develop a best in class and agile team, ensuring talent identification & development within the organization, and succession planning.
• Foster a culture of innovation and collaboration with internal cross functional teams (e.g. marketing, sales, supply, regulatory, customer service etc.), global teams and external stakeholders.
• Continuously look for opportunities to modernize, streamline and adopt AI and digital options to develop processes and approaches that provide a true competitive edge.
• Partner with colleagues in similar roles in the other BUs and / or geographies, cross-business unit to ensure best practice sharing and a continuous improvement mindset.
• Act as reference for the ComOps team on applicable company global and local policies and procedures and ensure compliance.
• As a member of the Vaccines Canada Leadership Team, contribute to the strategic development and operational efficiencies of Vaccines business.

Qualifications:

• At least 10 years of industry experience in commercial, market access and / or marketing roles
• Advanced Bachelor’s degree in business, life sciences, or a related field. MBA is a plus.
• Strong communication and presentation skills in English (French is a plus) both written and verbal
• Strong knowledge and experience in vaccines in the Canadian Market
• Advanced skills in strategic pricing and negotiation
• Strong experience in supply planning and optimization
• Proven experience in using and developing AI and advanced digital options to develop competitive edge and value add for customers
• Advanced skills in executive engagement and influence
• Leadership and people development: Ability to build, engage and develop teams, delegate effectively, and drive performance.