Overview:

The Patient Education Manager will focus on patient and HCP education, ensuring that all stakeholders understand disease awareness, REMS requirements, and lab monitoring expectations. They will provide critical pre-Rx and onboarding and adherence education, helping patients and caregivers feel confident throughout their treatment journey and support the account management team in additional HCP education when needed.

Responsibilities:

• Deliver pre-prescription (pre-Rx) patient awareness and brand education to office staff on REMs enrollment for HCP and Patients
• Educate patients and care partners on REMS enrollment, patient onboarding, and lab monitoring requirements.
• Partner with account managers in account planning and education of HCPs and office staff on product education, patient onboarding, and lab monitoring
• Act as an escalation point for Case Managers, providing additional education and support for patients.
• Work collaboratively cross-functionally to ensure alignment with field, hub, and patient access & reimbursement teams (FRMs)
• Ensure office are audit-ready and comply with the requirements of the REMS Program, including following up/retraining on any identified findings.
• Meet documented KPIs and report progress through the year

Qualifications:

• BA/BS degree in life sciences or related field
• 3-5 years of experience in the pharmaceutical/biotech industry
• 3-5 years prior experience in field educator role
• Excellent verbal and written communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers.
• Experience and demonstrated success working in a complex matrix to accomplish
• Valid Driver’s License
• Must reside in assigned geography

Preferred Qualifications:

• Degree in Nursing, Clinical or Medical
• Previous MS/Neurology experience